business systems consulting

• Requirements gathering and confirmation of business needs:

- Management briefings
- User workshops and customer research
- Business process mapping
- Data audits and analysis
- Security accreditation and data protection compliance

• Solution definition:

- Customer data management
- Ecommerce applications
- Contact management and customer communication programmes
- Digital asset management and web publishing systems
- Measurement and reporting

• Feasibility studies, business case and evaluation of return on investment

• Systems analysis, information architecture and database design

• Specifications for system development or process enhancements

• Information assurance, risk management, data protection and security

multi-channel customer relationship management

• Digital marketing strategy and planning

• Customer journey mapping - across all communication and service channels

• Contact management, response handling and fulfilment

• User-centred design - to enhance experience at each touch point/interaction

- Wireframes for online applications, web forms and user interfaces
- Communication plans for direct and digital marketing programmes
- Secure online transactions for retail and financial services

project management, training and support

• Professional expertise and technical know-how

- Systems architecture and integration
- Evaluation of development options and software package solutions
- Configuration, testing and deployment

• Coordination of complex projects and multi-disciplinary teams

• Change management programmes

• User training

- Development of bespoke training programmes, course materials and user guides
- Hands-on training sessions and tutorials

professional services to manage tenders and proposals

• For client organisations

- Preparation of tender documents - including RFIs and RFPs
- Shortlisting and selection of solution providers and software packages

• For agencies, contractors and solution providers

- Facilitation of major pitches, presentations and formal tender submissions
- Bid team management
- Preparation and review of written proposals and contract schedules

market sector experience

• Public services, government and defence
• Financial services
• Retail
• Travel and tourism

> How we add value
> Example projects

expertise and services